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The Customer Retention Blueprint
First Section
Welcome! (1:42)
Why Customer Retention Is So Hard To Improve (8:53)
3 Tools to Improve Customer Retention Only 1 is Software! (10:56)
The Best Customer Retention Strategy for Growing Companies (8:48)
How to Build a Predictable Customer Retention Strategy (10:59)
How to Use Small Customer Insights to Get Large Customer Retention Wins (10:06)
Launching a Customer Retention Strategy (11:05)
Get The Budget for Your Customer Retention Strategy (13:09)
7 Questions You Need to Ask (11:15)
Become Your Company's Customer Retention Expert (16:44)
Why Customer Retention Is So Hard To Improve
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